Shipping policy
Thank you for choosing theshopbase! Please review our shipping policy to understand how we process and deliver your orders.
### Order Processing
- All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.
- You will receive a shipping confirmation email with a tracking number once your order has been shipped.
### Shipping Rates & Delivery Times
We offer the following shipping options:
1. **Standard Shipping**:
- Delivery time: 5-10 business days
- Cost: $X (you can fill in your actual rate here)
2. **Expedited Shipping**:
- Delivery time: 2-5 business days
- Cost: $X (you can fill in your actual rate here)
### Free Shipping Offer
- **Free standard shipping is available on all orders over $49.4 USD.**
- This offer applies to orders shipped within the United States only. International orders are not eligible for free shipping at this time.
### International Shipping
We currently ship to select countries outside the United States. International shipping rates and delivery times vary by location. Customers are responsible for any customs duties, taxes, or import fees that may apply to their order.
### Shipping Restrictions
- We do not ship to PO boxes or APO/FPO addresses at this time.
- Some products may have shipping restrictions due to size, weight, or regulatory requirements.
### Lost or Stolen Packages
We are not responsible for lost or stolen packages that are marked as "delivered" by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim. We will do our best to assist you, but we cannot issue refunds or replacements for orders confirmed as delivered.
### Shipping Delays
While we strive to deliver your orders on time, delays may occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience and will keep you updated on any significant delays.
If you have any questions about our shipping policy, please contact us at dianpu12026@outlook.com.