Refund policy

Thank you for shopping at theshopbase. Please read our return and refund policy carefully before making a purchase.

### Eligibility for Returns
- Items may be returned within 30 days of the delivery date for a full refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Custom-made, personalized, or final sale items are not eligible for returns or refunds.

### Return Process
1.  To initiate a return, please contact our customer service team at dianpu12026@outlook.com with your order number and the reason for the return.
2.  Once your return is approved, we will provide you with a return shipping address and instructions on how to send back your item.
3.  Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

### Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).

### Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at dianpu12026@outlook.com with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

### Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at dianpu12026@outlook.com.

### Final Sale Items
Certain items are marked as final sale and cannot be returned or refunded. These items are clearly labeled on the product page.

If you have any questions about our return and refund policy, please contact us at dianpu12026@outlook.com.